Episode 45 – The Customer Experience and a Coaching Approach with Dan Coldwell

Episode 45 – The Customer Experience and a Coaching Approach with Dan Coldwell

Here to tell you not to live in fear of bad reviews, Jen and Sandi are joined by Dan Coldwell this week, a colleague of Sandi’s at Satori Consulting, Inc. Dan has 30 years of experience in financial services as an executive and industry speaker and has also served as chief marketing and chief operations officer in past positions. He is a hockey certified coach, and he “cross-pollinates” (as he puts it) between the business and sports world.

Listen along as they chat about:

  • -acting on feedback/pain points
  • -the 3 steps of responding to feedback
  • -Feedback collection Do’s and Don’ts
  • -how to not fear bad reviews because of what they do for good reviews

Thank you so much for joining Jen and Sandi, Dan! If you’d like to chat more with Dan about the customer experience, you can contact him through the Satori Consulting, Inc. site.

Thank you so much for listening! Make sure to check out the video cast under the “Videos” tab!
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Episode 44 – Transformational Leadership with Cara Cameron

Episode 44 – Transformational Leadership with Cara Cameron

Happy first podcast of 2024! We’re starting out this new year with a treat for you- Jen and Sandi are joined by Sandi’s colleague Cara Cameron, who holds the position of Chief Future of Work for Mutual Insurance. She has worked in Human Resources for over 15 years and is passionate about developing leaders. With her Chief Future of Work position, she is able to better analyze how the changing workforce impacts the organization, teams, and how those parties respond to the change. Listen along as Jen, Sandi, and Cara talk about:

  • -How do employees want to work/what they are looking for from a Chief Future of Work
  • -how the position develops and implements plans around intention and how HR supports those intentions
  • -how they meet skepticism and the “I’ll believe it when I see it” attitude
  • -how supportive CEOs/Presidents/Leadership are the keys to enacting positive change
  • -what it means when you understand where your team is through touch points and intentional support
  • -that Performance Management is an ongoing process

Thank you so much for listening! Make sure to check out the video cast under the “Videos” tab!
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Episode 43 – Change Starts with You

Episode 43 – Change Starts with You

Surprise! One additional episode before the New Year! This week, Jen and Sandi discuss changes in the workplace and how those changes come about. It all starts from the same place: you! Join them as they cover:

  • -how change is not linear, but dynamic
  • -how to go about thinking about change and understanding the “why” of change
  • -how changing requires vulnerability
  • -the Pyramid of Readiness model by Cy Wakeman
  • -the level of awareness in change
  • -self-reflection when it comes to change

and more!

Enjoy this last episode of 2023, and Jen and Sandi will see you in 2024!

Check out the Video cast under the “Video” tab!
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Episode 42 – Leveraging Mastermind Groups to Grow Yourself and Your Business with Julie Ellis

Episode 42 – Leveraging Mastermind Groups to Grow Yourself and Your Business with Julie Ellis

Happy December! This week, Jen and Sandi are joined by fellow entrepreneur and author Julie Ellis! Join the trio as they discuss:

  • -Julie’s start with Mabel’s Labels and how she scales her leadership systems for different sized teams at different revenue numbers
  • – Julie’s new Mastermind project: a peer-reviewed mentorship for women in business and how to scale your successes
  • -What evolutions take place as your business grows in sales and in people and the leadership needs that come from that
  • – Julie’s Book Big Gorgeous Goals:How Bold Women Achieve Great Things

Thank you so much for joining us, Julie! If you have a question for Jen, Sandi, or Julie, leave a comment below or connect with them on LinkedIn!

You can find Julie by clicking the following:

Julie’s Linktree
Julie’s Website
Julie’s LinkedIn
Buy Julie’s Book

Check out the Video cast under the “Video” tab!
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Episode 41 – Strong Leaders Know They Are Imperfect

Episode 41 – Strong Leaders Know They Are Imperfect

In this episode of OT Kung Fu, join Jen and Sandi as they dive into how strong leaders are able to recognize their own shortcomings to encourage their own growth and stability as leaders. Topics in this episode include:

– self reflection and the act of identifying your own insecurities and how that is a helpful skill

-Imposter syndrome

-The Johari Window

-Humility and learning from mistakes

-How being vulnerable is vital to learning

-Adaptability and Inclusivity within that self-reflection

Check out the Video cast under the “Video” tab!


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Episode 40 – Leadership Training at the Top

Episode 40 – Leadership Training at the Top

Join Jen and Sandi LIVE from New York (not on Saturday Night, unfortunately) as they discuss how often the teams at the top and how the top team can be skipped when they start investing in team learning and workplace learning. They touch on the importance of top teams always checking in with their own learning as organizational health can shift and grow.

Editor’s note: due the location and way of recording, there is a door noise at the 11:10 mark. Removing this would also remove the voice audio, so we were only able to dampen it. Jen is also wearing jewelry that clicks when moved, and we could not could not separate out without deleting voice lines as well. We apologize if these are distracting.

Have a comment, question, or topic for Sandi and Jen? Leave us a comment in the box below!

Episode 39 – Psychological Safety and Accountability

Episode 39 – Psychological Safety and Accountability

Sandi and Jen explore the topic of what it means when someone feels psychologically safe in a workplace and where that starts for us, and what affect that can have on workplace accountability.

Have a comment, question, or topic for Sandi and Jen? Leave us a comment in the box below!

Episode 38 – Getting Results from DEI Efforts

Episode 38 – Getting Results from DEI Efforts

Jen and Sandi take on a relevant topic of DEI- Diversity, Equity, and Inclusion within the workplace to ensure it’s not just a token requirement that is met simply to tick a box. They round out Pride Month by placing the workplace and ourselves under the microscope with how to we recognize and shift into DEI mindsets.

Episode 37 – Meeting Disciplines

Episode 37 – Meeting Disciplines

Join Sandi and Jen as they tackle the topic of meetings, the kind of people who show up to them, and what makes a meeting actually worth your time to attend. As the nature of meetings has changed in recent years, Jen and Sandi encourage reflection on the hows and whys of meetings and their attendees at their cores.

Episode 36 – Coaching Leaders

Episode 36 – Coaching Leaders

Join Sandi and Jen as they dive into what it takes and means to coach leaders and how to encourage them and keep them as new folks are stepping into leadership roles. They also discuss how leaders can learn and adapt that “coaching” role as modern leadership takes on more than previous years.