Episode 21 – The Customer Experience

March 22, 2021April 14, 2021otkungfu

Jen and Sandi are joined by Ray Kong, senior client partner with Ipsos and part time associate for Satori, to discuss the importance of customer experience, what it means to be ‘customer led’ and how organizations measure customer experience.

Jen’s Website

Sandi’s Website

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Welcome to the Organizational Transformation Kung Fu podcast. We created this podcast with agile leaders like yourself in mind, as a platform to share our best business development practices, self improvement tips, and share in our knowledge of what it means to be a high performing leader. We invite you to listen in as we chat with guests and provide our insight on various industry related topics, as two seasoned executive coaches.


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