intentional support

Episode 45 – The Customer Experience and a Coaching Approach with Dan Coldwell

Episode 45 – The Customer Experience and a Coaching Approach with Dan Coldwell

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Here to tell you not to live in fear of bad reviews, Jen and Sandi are joined by Dan Coldwell this week, a colleague of Sandi’s at Satori Consulting, Inc. Dan has 30 years of experience in financial services as an executive and industry speaker and has also served as chief marketing and chief operations officer in past positions. He is a hockey certified coach, and he “cross-pollinates” (as he puts it) between the business and sports world.

Listen along as they chat about:

  • -acting on feedback/pain points
  • -the 3 steps of responding to feedback
  • -Feedback collection Do’s and Don’ts
  • -how to not fear bad reviews because of what they do for good reviews

Thank you so much for joining Jen and Sandi, Dan! If you’d like to chat more with Dan about the customer experience, you can contact him through the Satori Consulting, Inc. site.

Thank you so much for listening! Make sure to check out the video cast under the “Videos” tab!
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Episode 44 – Transformational Leadership with Cara Cameron

Episode 44 – Transformational Leadership with Cara Cameron

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Happy first podcast of 2024! We’re starting out this new year with a treat for you- Jen and Sandi are joined by Sandi’s colleague Cara Cameron, who holds the position of Chief Future of Work for Mutual Insurance. She has worked in Human Resources for over 15 years and is passionate about developing leaders. With her Chief Future of Work position, she is able to better analyze how the changing workforce impacts the organization, teams, and how those parties respond to the change. Listen along as Jen, Sandi, and Cara talk about:

  • -How do employees want to work/what they are looking for from a Chief Future of Work
  • -how the position develops and implements plans around intention and how HR supports those intentions
  • -how they meet skepticism and the “I’ll believe it when I see it” attitude
  • -how supportive CEOs/Presidents/Leadership are the keys to enacting positive change
  • -what it means when you understand where your team is through touch points and intentional support
  • -that Performance Management is an ongoing process

Thank you so much for listening! Make sure to check out the video cast under the “Videos” tab!
Connect with Jen on LinkedIn
Connect with Sandi on LinkedIn

Have a comment, question, or topic for Sandi and Jen? Leave us a comment on LinkedIn!

Jen’s Website

Sandi’s Website