Sandi and Jen discuss what Empathy is and what Leading with Empathy is all about. They discuss empathy, sympathy, judgement and curiosity and how they are all related and how these affect leadership.
Episode 24 – Leading with Empathy
Podcast
Episode 23 – The Hybrid Workplace Challenge
Sandi and Jen discuss the opportunities and issues of coming back to work after the pandemic. They talk about the opportunity to remake and restart the workplace culture, that we are never going back to the same workplace, that work and home have collided, that short an long term decisions need to happen as a manager and how are you standing in the company values as you reshape the workplace.
Episode 22 – Diversity Equity and Inclusion Revisited
Sandi and Jen speak with expert Renee Bazile-Jones about Diversity Equity and Inclusion in the workplace. They describe what DE&I is, how is it being done, what is currently right and what is wrong. They discuss leadership and DE&I and unconscious bias. Renee discusses data for good DE&I. She also relays an example about good DE&I practices. They also discuss the uncomfortable conversations about understanding this issue with leaders and managers.
Episode 21 – The Customer Experience
Jen and Sandi are joined by Ray Kong, senior client partner with Ipsos and part time associate for Satori, to discuss the importance of customer experience, what it means to be ‘customer led’ and how organizations measure customer experience.
Episode 20 – Human Centered Leadership
Jen and Sandi discuss the meaning of leadership and what this style of leading looks like. They also touch on the science of values and most relevant to this week, what the workplace will look like when we reopen.
Episode 19 – Business Goal Setting for 2021
Jen and Sandi discuss tapping into mindfulness and the challenge of truly understanding what we unconsciously (or consciously) do to sabotage our goals
Episode 18 – Diversity and Inclusion in Business
Jen and Sandi define what diversity and inclusion is and what it means to businesses. They also discuss the importance of it and what businesses need to do in order to be diverse and inclusive.
Episode 17 – Leading Remotely
Jen and Sandi have an in-depth conversation with Ben Harris, President of Production Solutions, about how to be an effective leader when leading a primarily remote workforce. Ben shares his experience, insights and strategies after having transitioned his company to over 70% remote working in 2015.
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Episode 16 – Focusing on Culture to Drive Strategy
Sandi and Jen talk with Gary Anderson, ‘Chief Empowerment Officer’ of Nova Mutual Insurance. Gary believes that culture will drive results and on this podcast they are going to tap into some to the interesting things that Gary and his team are doing. The discussion covers servant leadership, self-managed teams and producing results with culture.
Episode 15 – Generating a Productive Workplace Culture
Sandi and Jen sit down with Tony Gareri, CEO and “Chief of WOW” of Roma Mouldings and talk about the importance of generating a productive workplace culture. Find out in’s and out’s of how Tony and his team have developed a passionate, open, fun and caring company culture keep the business successful! He talks about seven specific tactics he and his leadership team have engaged and have now taken root in the business, helping grow to the profitable and growing business it has become.