Jen and Sandi are joined by Ray Kong, senior client partner with Ipsos and part time associate for Satori, to discuss the importance of customer experience, what it means to be ‘customer led’ and how organizations measure customer experience.
Jen and Sandi have an in-depth conversation with Ben Harris, President of Production Solutions, about how to be an effective leader when leading a primarily remote workforce. Ben shares his experience, insights and strategies after having transitioned his company to over 70% remote working in 2015.
Sandi and Jen talk with Gary Anderson, ‘Chief Empowerment Officer’ of Nova Mutual Insurance. Gary believes that culture will drive results and on this podcast they are going to tap into some to the interesting things that Gary and his team are doing. The discussion covers servant leadership, self-managed teams and producing results with culture.
Sandi and Jen sit down with Tony Gareri, CEO and “Chief of WOW” of Roma Mouldings and talk about the importance of generating a productive workplace culture. Find out in’s and out’s of how Tony and his team have developed a passionate, open, fun and caring company culture keep the business successful! He talks about seven specific tactics he and his leadership team have engaged and have now taken root in the business, helping grow to the profitable and growing business it has become.
In this episode Master Coaches Jen and Sandi talk about change. Workplace organizations are going through seismic shifts in how work is getting done and leaders are faced with charting this new course in addition to getting everyone aligned to move forward together into the unknown of mid- and post-pandemic work.
With rapid change comes the need for new skills as well as updated skills. This podcast covers some thinking and strategies around the need for on-going skills development, some solutions on how to incorporate skills development as managers and leaders as well as some of the most critical skills people need regardless of role and experience.