Organizational Transformation Kung Fu
Sandi interviews her co-host, Jen about her new book: Own Up! How to Hold People Accountable without all the Drama. Jen and Sandi talk about what is in the book and go through the Six Ownership Steps model of Accountability™ for Mangers and Leaders.
Sandi and Jen talk about listening being the key to communication and that good listening is a big part of being an effective leader. They also go over active and advanced listening as well as ‘listening in judgement’ vs ‘listening in discovery’.
Sandi and Jen discuss what Vision is for business. They talk about Vision vs Mission statement. They also go over how story works with Vision to keep it front of mind for everyone, how to create a business vision and they touch on how personal vision will help engagement.
Sandi and Jen have a discussion with Andy Storch, author of Own your Career Own your Life. They talk about what it means to Own you Career in a company setting and what are the issues that go with those decisions.
Vist Andy’s website here: https://andystorch.com
Sandi and Jen discuss what is a self-directed team, what are the items and issues that come up for a good and for a bad self directed team.
Sandi and Jen discuss what Empathy is and what Leading with Empathy is all about. They discuss empathy, sympathy, judgement and curiosity and how they are all related and how these affect leadership.
Sandi and Jen discuss the opportunities and issues of coming back to work after the pandemic. They talk about the opportunity to remake and restart the workplace culture, that we are never going back to the same workplace, that work and home have collided, that short an long term decisions need to happen as a manager and how are you standing in the company values as you reshape the workplace.
Sandi and Jen speak with expert Renee Bazile-Jones about Diversity Equity and Inclusion in the workplace. They describe what DE&I is, how is it being done, what is currently right and what is wrong. They discuss leadership and DE&I and unconscious bias. Renee discusses data for good DE&I. She also relays an example about good DE&I practices. They also discuss the uncomfortable conversations about understanding this issue with leaders and managers.
Jen and Sandi are joined by Ray Kong, senior client partner with Ipsos and part time associate for Satori, to discuss the importance of customer experience, what it means to be ‘customer led’ and how organizations measure customer experience.
Jen and Sandi discuss the meaning of leadership and what this style of leading looks like. They also touch on the science of values and most relevant to this week, what the workplace will look like when we reopen.
